Russell & Cook Insurance is Hiring!
Customer Service Advisor
Russell & Cook Insurance
Kernersville, NC
Pay & Benefits
Pay: Full time salary & commission
Paid Time Off
Health, Dental & Vision Insurance
Locally owned, independent insurance agency has a need for a licensed property and casualty Customer Service Advisor who enjoys building relationships and helping individuals / business owners understand their insurance options. If unlicensed, the agency can provide training.
Job Duties include:
- Answer phone calls, handle and resolve complaints, and make proper changes to existing accounts.
- Periodic review of insureds’ coverages and cross selling opportunities.
- Resolve customers’ problems by ensuring all appropriate changes were made.
- Contact customers to respond to inquiries or to notify of claim investigation results and any adjustments.
- Learn and understand company insurance products.
- Maintain files and records of customer interactions and transactions, and record all details (inquiries, complaints, comments, and actions taken).
- Use database management software to look up information on clients, upload payments, print and send Certificates of Insurance.
The perfect candidate would be a high school graduate (college graduate preferred) who values timeliness, attention to detail, dependability, honesty, and integrity. Must possess good leadership and communication skills (both verbal and written), and be able to pass a background check. Agency hours are from 8:00 - 5:00. The agency is a smoke free, drug free office.
Contact Info@RussellandCook.com